Ok so I’ll be honest. I went back and forth between 4 and 5 stars. Everything from the quality to the customer service is 5 star. The only thing I noticed, and this may have been me, is I didn’t realize the tape we ordered was small and would only cover one end of the stick. Other than that, everything was great. Again I may have missed that when ordering the tape. Regardless I gave it a 5 star as the process was easy, tape feels amazing(son loves it!) and it was easy to put on. Plus they had videos that showed how to do it, so that helped. We will be buying more tape for sure from here!!