Terms and Conditions
The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.
- Legal Notice
All notices from VukGripz to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to VukGripz shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to VukGripz five (5) days after the date sent.
All content appearing on this Web site is the property of:
Copyright © 2014-2016 VukGripz. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2014-2016 VukGripz. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by VukGripz. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of VukGripz or any third party, except as expressly granted herein.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. VukGripz LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if VukGripz LLC believes that customer conduct violates applicable law or is harmful to the interests of VukGripz LLC and its subsidiaries.
- Shipping & Delivery
At this time, VukGripz LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, VukGripz LLC ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Orders are processed between 3-5 days time. After processing, orders will be shipped out using USPS First Class Parcel for orders. Please allow for 3-5 days for ground shipping. Tracking numbers will be provided. As of now, VukGripz LLC has offered a flat shipping rate for all orders with ground shipping. If you would like your order faster, please contact VukGripz LLC by going to the “Contact Us” page on the VukGripz LLC website. An agreement will be made and shipping will be recalculated accordingly. If you did not receive your order, please contact VukGripz immediately. VukGripz will communicate with you on how the issue will be resolved. If the tracking number provided states that the package has been delivered, please double check with your post office for holding the package because of size or with your apartment building complex. Sometimes, packages are too big the mailbox. Please contact VukGripz with any issues at 330-265-5991 or [email protected]
- Sales Tax
VukGripz LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. If you have questions about Sales Tax, please contact VukGripz LLC (refer to the “Contact Us” section on the homepage).
Customer Product Issues or Concerns Regarding VukGripz LLC Products:
VukGripz LLC ask that if any customer has a concern about VukGripz LLC products, durability, a defective product, or even a rare, unhappy VukGripz LLC experience, please contact VukGripz LLC at the earliest convenience. VukGripz LLC is hear to provide great performance and quality products. VukGripz LLC needs to learn and grow. The best way for VukGripz LLC is to learn from others about its products if these products do not live up to customer standards. VukGripz LLC is hear to help! Please contact us with any concerns or questions!
- Return Policy
You may purchase merchandise from this Website by using any one of the payment options listed in (link to Payment Options). VukGripz LLC reserves the right to change its payment procedures at any time without prior notice to you. All defective or products that have issues are to be report to VukGripz LLC and sent to VukGripz LLC via mail (unless arranged otherwise) for proper analysis of the batting gloves. VukGripz LLC may opt to send an alternate pair of batting gloves or provide a solution prior to receiving the defective products. In the end, VukGripz LLC priority is to make sure any problems are handled correctly to help benefit the customer and VukGripz LLC in positive ways.
Normal VukGripz LLC Analysis for returned/defective/customer concerns with products:
· Look at provided picture(s) and information to determine the cause of the issue (wrong size, human error, sliding, normal wear/tear, etc.)
· Look at any, if available previous situations that have occurred, in which the same problem may have occurred at a previous time
· REQUIRED: Products that have had an issue are to be sent/mailed back to VukGripz for further analysis to prevent/correct any problems that may have occurred during use. Confirmation of shipment of the returned products is needed before any new products are to be sent out. All products wishing to be returned can be sent to: VukGripz LLC, 8105 Windem Cir. NW North Canton, OH 44720
· Determine the proper method of refund/replacement: VukGripz always make sure to over communicate with the customer on the under sizing of this style of gloves.
Returning a Product – Wrong product ordered, delivered, or size
In order to return a product, the product must be unused, in packaging, and packaging must be intact. Once the product is received by VukGripz LLC, VukGripz LLC will examine the product and issue a refund. If the purchased product is returned and has been tampered with or damaged, the product will be returned to the customer, as is, without a refund. Please contact VukGripz with any quesitions!
Product Defect – Grips
If a product is defective, the customer is to notify VukGripz LLC by email or phone. If the product has already been placed on a piece of equipment (ex. – baseball bat handle), depending on the defect, VukGripz LLC may request that the entire piece of equipment, with the grip on it, be sent to VukGripz LLC headquaters for investigation/analysis. Please do not take off, misplace, throw away, etc., a VukGripz LLC product without contacting VukGripz LLC first. Without evidence of the defective product, VukGripz LLC will assume that the product was tampered with and no refund, or, new product will be sent out.
Normal Product Use and Wear – Grips – Bat Grip, Lacrosse Tape, Golf Grip, All-Purpose Grip
VukGripz LLC bat grips will experience “logo fading.” After using a VukGripz LLC bat grip, logos on the grip will tend to fade away where constant contact is displayed. This is not a product defect. The process to manufacture the VukGripz LLC grip will cause the logos to fade away after constant use. VukGripz LLC grips experience “pattern fading” when used often. Because of the material the grips are made out of, the material may seem to fade away. This is not the case. Only the top layer of the material has faded from the grip itself. The grip is still useable. After prolonged use, the grips will tend to “wear out” like other grips.
Non-normal product wear is in the form of holes, rips, and bad adhesion of the grip to the equipment. If this is experienced after the first 30 uses (ex. – 1 baseball bat swing = 1 use) of the grip, then any wear of the product is considered to be normal wear.
Product Defect – Batting Gloves
VukGripz LLC batting gloves are developed to be used for the action of swinging (ex. – swinging a baseball bat). VukGripz LLC batting gloves are extremely durable. VukGripz LLC also understands that sometimes athletes may have to perform different movements while wearing the batting gloves. But, if sliding or over stretching VukGripz LLC batting gloves may result in “no-refund” (every situation is different). VukGripz LLC BG1 batting gloves sizes run smaller than other companies’ gloves. It is recommended that customers purchase BG1 batting gloves a size larger than usually purchased sizes with other companies. This adjustment when ordering batting gloves will allow the gloves to flex better and last longer. This will help prevent seams from “popping” or splitting. If the product is defective with holes on the palm of the hand, the back of the hand, or on the fingers, a refund may be applicable. If holes, rips, or material begins to fall off before or at 30 uses (ex. – 1 baseball bat swing with gloves = 1 use), please contact VukGripz LLC.
VukGripz will not warranty or accept any refunds on products that fail at the wrist of the gloves/where the gloves strap together. From over 20 years of experience in baseball/softball and being able to test numerous top brand name products, batting gloves fail in this area because of incorrect methods by the user of putting on/taking off the gloves, or, during the action of sliding. Overstretching of this area during the action of putting on and tightening the gloves is the main issue for that area of the glove to fail. Gloves are be made to fit with comfort. If a user has to pull excessively for the glove to feel comfortable, the glove is more than likely the incorrect size. Any issue with this part of the glove is not under any warranty or refund process. Please see the “Wearing, Not Tearing your Batting Gloves” page for any details that will go into further explanation.
VukGripz will provide feedback with expert product analysis. The VukGripz team has experienced most of its products at the professional level (Baseball). With professional playing experience and coaching experience, VukGripz is equipped to provide feedback about its products that most companies may not be able to relay. Please take into consideration the feedback that will be provided if you contact VukGripz about defective products. WE KNOW OUR PRODUCTS AND KNOW WHAT WE ARE DOING!
Normal Product Use and Wear – Batting Gloves
After excessive and prolonged use of VukGripz LLC batting gloves, normal wear will occur. Some patterns may form depending on use and how an object is gripped while using the gloves after an extended period of time. VukGripz LLC batting gloves are developed to be used for the action of swinging (ex. – swinging a baseball bat). If a player/customer uses the batting gloves during actions of sliding, throwing, fielding or any other way that is not swinging, and the batting gloves are damaged, a refund may not be accepted. Those actions are not considered to be “Normal Use” for VukGripz LLC batting gloves. Please contact VukGripz LLC with any questions.
Some signs of “Normal Wear” when using VukGripz Batting Gloves are:
-Your bottom hand on the bat may experience wear and tear on the outer palm part of the glove that contains VukGripz Grip. This is an area that VukGripz has seen numerous brands of gloves fail at. With VukGripz, its material in that area adds a protective layer for the glove itself. That grip that is added to that part of the gloves is added for protecting the glove more than serving a purpose to grip the bat. Many players experience wear in this area because their hand rubs on the knob of the bat. Because there is no VukGripz Bat Grip on the knob of the bat, this area is slick and causes rubbing the part of the glove that touches it. Top name brand gloves will experience the same thing. Each player’s wear areas are different than one another. VukGripz understands that each situation is different. Please contact VukGripz with any questions or concerns that may arise.
-Threads that stitched the grip to the gloves may become exposed or free. This happens because these areas are exposed to extreme friction. There is no concern here. VukGripz has experienced great success with its material staying on the gloves for the duration of the glove.
No Warranties. Contact VukGripz LLC with any product questions.
Shipping a refundable product
After communication has been made between the customer and VukGripz LLC about a possible refund, shipping will be arranged and agreed upon during communication. The customer may be subject to paying the return shipping to VukGripz LLC.
Customer service is available as defined on the Contact Us page of this Web site.